Terms of Service

Version 3.0 · Last updated: 5 November 2025

These Terms of Service ("Terms") govern your access to and use of Alter TCS websites, events, and commerce services. Please read them carefully before creating an account or placing an order.

Key Points at a Glance

18+ required; guardian supervision for minors
Prices in ZAR inclusive of VAT
Sealed products: 7-day return window
Authenticity guaranteed on all products
South African law governs disputes

1. Acceptance of terms

By accessing the Alter TCS website, marketplace, or event registration portals you agree to these Terms of Service, our Privacy Policy, and any supplemental policies referenced herein.
If you do not agree, you must refrain from using our services. Continued use after updates take effect constitutes acceptance of the revised terms.

2. Eligibility & account integrity

You must be 18 years or older and capable of entering into a binding contract. Where community participation is permitted for minors, a parent or guardian must administer the account.
You are responsible for safeguarding login credentials. Promptly notify us at legal@altertcs.co.za if you suspect unauthorised use so we can suspend or secure the account.

3. Product listings, pricing & availability

All prices are displayed in South African Rand (ZAR) inclusive of VAT unless noted otherwise. We reserve the right to correct pricing or availability errors before or after an order is confirmed.
Pre-order release dates are estimates provided by suppliers and may shift. If fulfilment becomes impossible, we will issue a full refund.

4. Orders, payment & fraud prevention

Placing an order constitutes an offer to purchase. We may accept or decline the offer at our discretion, including for suspected fraudulent activity or inventory errors.
Payments are processed securely via PayFast. By submitting payment details you authorise PayFast to charge the order total, including applicable shipping and taxes.

5. Shipping - South Africa only

We currently ship within South Africa only. Orders are dispatched via trusted courier partners to all South African provinces. Risk of loss passes to you upon courier confirmation of delivery.
Inspect deliveries promptly. Report discrepancies or transit damage within 48 hours so we can investigate with the courier and provide a remedy where appropriate.
International shipping is not available at this time. All delivery addresses must be within South Africa.

6. Returns & refunds policy

At present, Alter TCS does not accept returns or exchanges. We may introduce a return policy in the future as our services expand.
We take extra care in product photography, descriptions, and packaging to ensure you know exactly what you are purchasing before completing your order.
Under the Consumer Protection Act (CPA), if goods are found to be defective, materially different from the description, or not suitable for their intended purpose, please contact us immediately at support@altertcs.co.za. We will work with you to find a fair resolution for legitimate product defect cases.
While we do not currently offer returns, we are committed to customer satisfaction and will address genuine issues relating to damaged goods or significant discrepancies on a case-by-case basis.

7. Authenticity & quality assurance

Alter TCS guarantees that sealed products originate from authorised distributors. If a counterfeit item is identified, we will arrange collection and issue a full refund.
For third-party grading, outcomes are determined by the grading company. Alter TCS currently sells already graded cards and provides prep guidance but does not submit cards on customers' behalf.

8. User conduct & community standards

You agree not to upload malicious code, engage in abusive behaviour, or use automated scraping without written consent.
Community channels (events, forums, trading spaces) require respectful conduct. We may suspend or terminate accounts that breach community guidelines or applicable law.

9. Intellectual property

All site content, logos, product photography, and custom software are owned by Alter TCS or its licensors.
You may not reproduce, adapt, or commercially exploit content without prior written permission, except as allowed under fair dealing.

10. Warranties & liability

To the maximum extent permitted by law, services are provided on an "as-is" and "as-available" basis without warranties of uninterrupted availability or suitability for a particular purpose.
Alter TCS is not liable for indirect, incidental, or consequential damages. Our aggregate liability is limited to the amount paid for the affected order or service.

11. Indemnity

You agree to indemnify and hold Alter TCS, its directors, and employees harmless from claims arising out of your breach of these Terms, misuse of the services, or violation of law.

12. Data protection & POPIA compliance

We process your personal information in accordance with the Protection of Personal Information Act (POPIA). By using our services, you consent to the collection and processing of personal data as outlined in our Privacy Policy.
You have rights under POPIA to access, correct, and delete your personal information. We implement appropriate security measures to protect your data and will notify you of any security breaches as required by law.
For detailed information about data collection, processing, and your rights, please review our Privacy Policy at /privacy

13. Compliance with law

These Terms are governed by the laws of the Republic of South Africa. You consent to the exclusive jurisdiction of the courts of Cape Town, Western Cape for disputes that cannot be resolved amicably.
Nothing in these Terms limits your statutory rights under the Consumer Protection Act (CPA), Electronic Communications and Transactions Act (ECTA), or Protection of Personal Information Act (POPIA).

14. Changes to these Terms

We may amend these Terms to reflect legislative updates, operational changes, or new features. Material changes will be communicated via email to registered users and via a site notice at least 7 days before they take effect.

15. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

16. Contact

For legal questions or notice delivery please contact:

Alter TCS Legal Team

Email: legal@altertcs.co.za

Address: Salt River, Cape Town, South Africa

For privacy-specific requests please refer to our Privacy Policy.

6. Returns & refunds policy

At present, Alter TCS does not accept returns or exchanges. We may introduce a return policy in the future as our services expand.
We take extra care in product photography, descriptions, and packaging to ensure you know exactly what you are purchasing before completing your order.
Under the Consumer Protection Act (CPA), if goods are found to be defective, materially different from the description, or not suitable for their intended purpose, please contact us immediately at support@altertcs.co.za. We will work with you to find a fair resolution for legitimate product defect cases.
While we do not currently offer returns, we are committed to customer satisfaction and will address genuine issues relating to damaged goods or significant discrepancies on a case-by-case basis.

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Terms of Service

Key Points at a Glance

1. Acceptance of terms

2. Eligibility & account integrity

3. Product listings, pricing & availability

4. Orders, payment & fraud prevention

5. Shipping - South Africa only

6. Returns & refunds policy

7. Authenticity & quality assurance

8. User conduct & community standards

9. Intellectual property

10. Warranties & liability

11. Indemnity

12. Data protection & POPIA compliance

13. Compliance with law

14. Changes to these Terms

15. Severability

16. Contact

Terms of Service

Key Points at a Glance

1. Acceptance of terms

2. Eligibility & account integrity

3. Product listings, pricing & availability

4. Orders, payment & fraud prevention

5. Shipping - South Africa only

6. Returns & refunds policy

7. Authenticity & quality assurance

8. User conduct & community standards

9. Intellectual property

10. Warranties & liability

11. Indemnity

12. Data protection & POPIA compliance

13. Compliance with law

14. Changes to these Terms

15. Severability

16. Contact